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Can not receive mail?

If you haven't received the mail, please do the following:

1. Make sure that the email address you filled in when you registered is correct.

2. Try to find it in your spam or other folder.

3. Set up a white list of email addresses. How to set? Please refer to:https://www.ultraex.io/Home/Help/index/article_id/356.html


  • service@ultraex.io

  • biz@ultraex.io


4. Check whether the e-mail client is sending and receiving normally.

5. Try to choose mainstream emails like Gmail, QQ, Outlook, etc.