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Charge the wrong currency ?


  • 1.The wrong address in the user operation, generally do not provide recovery service.


  • 2.ultraEX.io. In order to restore the client due to operational errors caused by the serious losses, ultraEX.io. will help you in the controlled cost recovery. Due to the recovery operation requires a lot of manpower costs, time costs and risk control costs


  • 3.Please provide your situation, your account, as well as the currency, address, quantity, txid (very important), as well as screenshots with the recharge information, we will promptly reply and determine whether the match Claim.


  • 4.If it is possible to retrieve your wrong coin, we need to install or upgrade the wallet software, export and import of private keys and other operations. Only highly privileged personnel can perform operations and require rigorous risk control reviews. The whole process takes at least a month or more, it may be longer, please be patient.