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Prevent virus and Trojan guide

Please check the computer's security in the following three ways:

1. The browser logs in to the Exchange in a plug-in-safe mode and checks if the recharge / cash-in address is correct.

  • Chrome(Ctrl+Shift+N)Open a new incognito window

  • c1.png

  • Firefox(Ctrl+Shift+P)Create a privacy window

  • c2.png

2. Please record a correct cashing address in Notepad, and then try to paste the address into the address bar to check that the address is correct.

3. Download the APP, compare APP recharge / cash-in address with the Web browser

If the check above address is different, then the machine is likely to be a virus or Trojan. Have the following suggestions:

  • Install anti-virus software, killing the Trojan virus;
  • Uninstall plug-ins or unknown third-party software;
  • In extreme cases, you may want to reformat the hard drive reinstall the operating system;
  • Get computer security expert support services