Terms of Use

01. Acceptance and eligibility

By creating an account, clicking to accept, or using any feature, you confirm that you have read, understood and agree to be bound by these Terms and the Privacy Policy. If you accept on behalf of an entity, you represent that you are authorized to bind it.

You represent that you are at least 18 years old (or the age of majority in your jurisdiction) and have full legal capacity to enter into these Terms.

The platform is not offered to, and may not be used by, persons or entities located in, resident in, or organized under the laws of jurisdictions subject to comprehensive sanctions or where use of the services would be unlawful ("Prohibited Jurisdictions"). You are solely responsible for ensuring your use is lawful where you are.

02. The platform

UltraEx is a crypto-to-crypto trading venue: balances and trading are denominated in crypto assets and stablecoins. We do not handle fiat currency and do not provide banking, payment-institution or money-transmission services.

We may add, modify, suspend or discontinue any feature, market or asset at any time. Availability of specific assets, networks or features may vary and is not guaranteed.

03. Account and security

You are responsible for all activity under your account and for keeping your credentials, anti-phishing code and authentication factor (2FA) confidential. We strongly recommend enabling 2FA. Sensitive operations may require additional verification.

You must provide accurate information and keep it up to date. You may not create accounts by automated means, share accounts, or transfer your account without our consent. Notify us immediately of any unauthorized use.

04. Nature of the services — no advice

UltraEx is a technology platform. Nothing on the platform constitutes investment, financial, legal, tax or accounting advice, a recommendation, solicitation or offer to buy or sell any asset. We are not your broker, agent, fiduciary or advisor.

All trading decisions are your own. You are responsible for evaluating the merits and risks of any transaction and for your own tax obligations. Conduct your own research (DYOR).

05. Risk disclosure

Crypto assets are highly volatile and may lose all value. You may lose some or all of the assets you deposit or trade. You trade at your own risk.

Use of the platform involves technological risks, including blockchain network failures, congestion, forks, smart-contract vulnerabilities, cyberattacks, and irreversibility of on-chain transactions. Some risks are outside our control.

Crypto assets are not legal tender, are not deposits, and are not covered by any deposit-insurance or investor-compensation scheme. No party guarantees their value, liquidity or convertibility.

06. Deposits, custody and withdrawals

Deposits and withdrawals are processed on the network indicated for each asset. Sending assets on an incorrect network or to an incorrect address may result in permanent and unrecoverable loss, for which we are not responsible.

You are responsible for the accuracy of withdrawal addresses and network selection. Network and processing fees may apply. We may set minimums, limits and processing times, and may delay or decline operations for security, legal or compliance reasons.

We maintain double-entry accounting and periodic reconciliation between custody and user liabilities, but custody of crypto assets carries inherent risk.

07. Token listing (LISTEX) and commissions

Listing a token has a one-time fee, with no recurrence. The referral commission is single-level: paid once to the listing referrer, according to the current plan. Agent enrollment is a one-time symbolic amount, with no commission and no monthly fee.

Listing of a token does not constitute an endorsement, verification, audit or guarantee by UltraEx of that token, its issuer or its project. You must independently assess any listed asset before trading it.

Submitters represent that they have the right to list the token and that the information provided is accurate and not misleading. We may refuse, suspend or delist any token at our discretion, including for legal, security or integrity reasons.

08. Acceptable use and compliance

You agree not to use the platform for money laundering, terrorist financing, fraud, market manipulation (including wash trading, spoofing or pump-and-dump), tax evasion, sanctions evasion, or any unlawful purpose.

You agree not to interfere with the platform, circumvent access controls or geo-restrictions, use it through prohibited persons or jurisdictions, or exploit bugs, APIs or market mechanics in bad faith.

We operate compliance and monitoring controls and may screen, investigate, report and act on suspicious activity as required by applicable law and our risk policies.

09. Suspension, restriction and termination

We may, with or without notice, suspend, restrict, freeze or close your account or specific operations where we reasonably believe it is necessary for legal, regulatory, security, fraud-prevention or integrity reasons, or for breach of these Terms.

Where lawful, we may withhold assets or information to the extent required to comply with legal obligations or court/authority orders. You may close your account at any time, subject to settlement of pending obligations.

10. Disclaimer of warranties

The platform is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, or uninterrupted or error-free operation.

We do not warrant that the platform will be secure, available at any particular time, or free of errors, vulnerabilities or harmful components.

11. Limitation of liability

To the maximum extent permitted by law, UltraEx and its affiliates, officers, employees and providers will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, data, goodwill, or asset value, however caused.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the platform will not exceed the total fees you paid to us in the three (3) months preceding the event giving rise to the claim. Some jurisdictions do not allow certain limitations, which may not apply to you.

12. Indemnification

You agree to indemnify and hold harmless UltraEx and its affiliates, officers, employees and providers from any claims, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of your use of the platform, your breach of these Terms or applicable law, or your infringement of the rights of any third party.

13. Changes to these Terms

We may update these Terms. When we publish a new version, we will update its version identifier and may require you to re-accept before continuing to use the platform. Material changes will be communicated through official channels.

Your continued use after a new version takes effect, or your acceptance through the platform, constitutes acceptance of the updated Terms. If you do not accept, you must stop using the platform and may withdraw your eligible assets, subject to these Terms.

14. Governing law and dispute resolution

These Terms are governed by the laws of the United Arab Emirates, without regard to conflict-of-laws rules, and shall be handled under the jurisdiction of the competent courts of the UAE. The platform is operated by UltraEx Ltd., a company incorporated under the laws of Dubai (UAE) (registration number DMCC194196, license number DMCC-854790), with registered address at Unit No 404 HDS Business Center, Plot No: JLT-PH1-M1A, Jumeirah Lakes Towers, Dubai, UAE.

Any dispute arising out of or relating to these Terms or the platform shall be finally resolved by binding arbitration seated in Dubai, UAE under the Rules of the Dubai International Arbitration Centre (DIAC), conducted in English. To the extent permitted by law, you and UltraEx waive any right to participate in a class, collective or representative action and agree that disputes will be resolved on an individual basis.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force. These Terms, together with the Privacy Policy, are the entire agreement between you and UltraEx regarding the platform. For questions, contact support through the platform's official channels.